Frequently Asked Questions
Are the prices per person or per apartment?
Prices are for the apartment, but it can vary. Each additional guest may attract a small supplement. If you enter your arrival date, number of people and number of nights, the price will be calculated for you automatically. Please note if extra clients arrive an extra charge will be made on arrival.
How much do I pay to make the booking?
To secure a booking we require a non-refundable deposit to be paid on credit card, the amount can vary from apartment to apartment. Normally an apartment booking will need a 20% deposit, with Villas this can be 50%.
How and when do I pay the remaining balance?
The remaining balance is payable on arrival at the apartment in CASH in EUROS. Some people express concern at carrying large amounts of money.
Remember that you can draw cash at the bank machines in Spain from your accounts in your home country, but please check your limits with your bank before you leave.
Some apartment Villas require full balance to be paid 6 weeks before arrival.
If you arrive without the balance in cash you will not be given the keys to the apartment and may have to also pay cancellation charges.
With some of the apartments remainder balance is taken 6 weeks before arrival by bank transfer all charges are paid by client,or on credit card the later carries a charge of 4%.
How secure are my credit card details?
We use Santander Bank’s TPV. Secure technology when you pay by credit card. It uses the latest encryption technology to ensure your details remain safe. Your card information is not stored by us anywhere.
Are taxes included in the price?
Iva is included in the deposit paid.
How often are the apartments cleaned?
Your apartment is cleaned before you arrive. For bookings of more than 7 days, the bedding and towels will be changed once per 7 nights. A full clean is possible at an extra charge
Are there any cleaning charges?
On some apartments one off cleaning fee’s are added. These are noted on your booking form.
Where will we get the keys?
Your greeter will give you the keys when they meet you at the pre-arranged check-in time at the meeting place. On booking you will be send a confirmation email that contains all the information that you need, any extra information needed please contact us.
Who will meet us at the apartment?
You will be met by a greeter – this may be one of the team, or the owner of the apartment, or a representative of the owner. We ask you to call your greeter when you arrive at the airport or, if driving, you are about 30 minutes from the apartment.
Why would Sitges Holiday Accommodation cancel my booking?
In exceptional circumstances, possibly only once in a year, we have had to remove an apartment from our Web. This may be due to various reasons, such as security, standards, or the apartment building community. It is very rare, and we only do it as a last resort or if we have no choice. An alternative apartment in this case would be offered.
What happens if, when staying at the apartment I lock myself out?
Try to call us on the emergency number given to you at check-in. We will try to get to you to let you in. This is subject to a minimum 30 Euros call out charge, or more if it is late at night and we need to have the keys delivered to you by taxi. Do not under any circumstances try to break in or ring the neighbours buzzers (they will not be able to help you, and this will only make them angry). If you are locked out without our phone numbers, then go to an internet cafe and look at our website to get our office number. If this is not possible, as a last resort go to the police who will give you the number of an emergency locksmith, then call us at the first opportunity.
If an emergency locksmith does need to be called out because you are locked out, (and that includes occasions where you leave the key in the lock on the inside of the apartment), you will be charged for their services. Also, if you lose the keys, for whatever reason, you will be charged for replacements, so, again, please make sure that you have travel insurance to cover these costs. Please never leave your keys in the lock on the inside of the apartment when you go out. If you do you will not be able to get into the apartment on your return. You will be liable for the locksmith charges.
What is the minimum stay?
Normally there is a minimum 3 night booking requirement but we are happy to consider requests for shorter bookings where availability permits. In high season and at certain other times there may be a 7 night booking requirement.
Do the apartments provide wheel-chair access?
Some of our apartments have lift access, but may still have one or more steps to negotiate. Please contact us to discuss your requirements before booking.
Are pets allowed?
We are happy to consider small pets. Please contact us to discuss your requirements before booking.
How do I get from the airport to Barcelona/ Sitges?
Barcelona’s international airport is “Aeroport Del Prat de Llobregat” and it’s very easy to get to and from.
…by Bus. There is a regular bus service form outside each terminal at Barcelona Airport. The buses are every hour, but are the easiest and cheapest way to Sitges/Barcelona. Ask at the tourist information when you arrive about times. It should cost no more than a few Euros.
…by Train. When you arrive in the arrivals lounge there are signs to the train station. The station is reached via an overhead walkway located just outside the terminal entrance. Trains leave at ’13 and ’43 minutes past the hour until 23.40, all taking the same route into El Pratt. To go to Sitges you will need to take this train, then alight at the first stop, al station called “Pratt de Llobregat”. Here, ask for trains that stop at Sitges – these should be the trains that go to St Vicenç de Calders or Vilanova i la Geltrù. Please be very careful with your belongings when getting on and off the train at Llobregat.