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Terms and Conditions.

The following covers your reservation with us.

Terms and Conditions
 

Sitges Holiday Accommodation is owned and operated by The Holiday Apartment Company Spain, a Spanish based company with offices in Sitges.

Booking your holiday with us ensures peace of mind. We have staff in Sitges to look after your check in. Your credit card is secure, using the credit clearing system of one of Spain's largest banks, La Caxia.

A 24 hour emergency number is also available to give you complete peace of mind.

Availability

Booking is in real time. You choose your dates and the system checks availability. You can then book securely with your credit card online. You are then sent a confirmation email with the relevant information such as directions, full address, key collection etc.

Copyright:

All contents of this website remain the copyright of The Holiday Apartment Company Spain and licensed content from Salamander Web Designs. Any infringement of these rights will be rigorously pursued.

Privacy:

All correspondence between Sitges Holiday Accommodation and all our clients is strictly confidential. We will communicate by email with only the nominated individual or lead name given at the time of booking. We do not sell any personal details to a third party for marketing purposes.

Booking Processes:

You can book and pay for your holiday on-line using our secure server and encryption process. In providing your credit card details you are agreeing to our terms and conditions and once we have charged your credit card, the contract between The Holiday Apartment Company Spain and yourself is in force.

Prices are listed on a per night basis. Some property prices may vary, implying discounts or increases, depending on seasons and/or length of stay. When applicable, these variances are indicated in the property description.

Bookings require a minimum payment of 20% of the total rental amount, however, this may vary from property to property depending on the owner The balance of the rent plus the security deposit is to be paid in Euros when checking into the property. This 20% deposit payment is non refundable. Some properties to keep the prices low ask for a full balance payment on booking any security deposits are paid on arrival.

Full balance on some properties is asked for 6 weeks before arrival, a reminder will be sent to you via email and payment can be made Via bank transfer or Via the payment link (Handling charges for the later will be 2%).Failure to pay the full balance on request will result in the booking being cancelled and the loss of the deposit paid.

All guests staying in the rental property must be registered before arrival.

Pets are not allowed without having received previous written permission. If you are bringing a pet, please request permission in a separate email when making your reservation.

Outlined below are our terms and conditions in full:

TERMS AND CONDITIONS:

Please take the time to read every paragraph carefully. You won't find anything at all out of the ordinary but you should be aware of where you stand with regard to the contract between us.

1. YOUR CONTRACT

The Holiday Apartment Company Spain is a registered company and licensed in the kingdom of Spain. The rental contract is between the property owner or agent and the renter. The Holiday Apartment Company Spain is acting strictly as an intermediary agent in the operation.

All bookings accepted by The Holiday Apartment Company Spain from the person making the booking, on behalf of all persons on the booking, are subject to the terms and conditions as laid out in the following paragraphs. Any contract is made on these terms and conditions.

2. YOUR RESERVATION

We do not accept a reservation unless accompanied by a credit card number and the appropriate deposit has been charged to the card. In providing your credit card number you authorize The Holiday Apartment Company Spain and/or the accommodation provider to charge the appropriate deposit and give your full authorisation for full payment to be charged to this card.

Once a DEPOSIT HAS BEEN RECEIVED then the contract between us is in force. We will allocate a unique booking reference number and EMAIL your confirmation/invoice to you straight away. If there is more than one person travelling then the person making the reservation is identified as the 'lead name' and this person is responsible for all payments. We will not make any cancellation or amendments or enter into correspondence regarding the reservation with any other party other than the lead name.

YOUR LIABILITY

The Holiday Apartment Company Spain does not charge a security deposit. In providing your credit card details you authorize The Holiday Apartment Company Spain to charge your card as appropriate for any actions, accidents, damage, excess charges as outlined in these terms and conditions.

3. IF WE CHANGE YOUR BOOKING

In the event that we were obligated by third party forces beyond our control to impose changes in your booking, you will have the choice of accepting the booking modifications and any corresponding price difference or receiving a 100% refund of monies paid. In all cases, Sitges Holiday Accommodation's liability is limited to 100% of the amount received from you to date corresponding only to the specific property and operation being affected.

We are unable to make any refunds if changes are made as a result of force majeure which includes but is not limited to acts of God, acts or threat of war, government action, strike, civil unrest, fire, failure of public utilities, medical emergency, natural or nuclear disaster or airport closure.

4. IF YOU CANCEL YOUR BOOKING

If you wish to cancel your booking this must be notified to us in writing and forwarded to us by the lead name, either by recorded & acknowledged mail, fax or email. Cancellation charges will apply and these depend on when your written notification is received.

LESS THAN 90 DAYS NOTICE Cancellation charge of 40% of the total value of your booking.

LESS THAN 60 DAYS NOTICE Cancellation charge of 50% of the total value of your booking.

LESS THAN 30 DAYS NOTICE Cancellation charge of 100% of the total value of your booking.

These charges will also be subject to a credit card fee of 3% of the outstanding amount. Under some circumstances you may be able to recover the majority of the cancellation fees under the terms of your holiday insurance policy.

If you do not arrive at all, we will charge your credit card the remaining amount for the booking, resulting in the FULL AMOUNT for the booking being paid.

5. IF YOU MODIFY YOUR HOLIDAY WHILE OVERSEAS

If you modify your holiday arrangements or accommodate extra guests in your hotel/apartment not booked with us without our authorization you will be breaking this contract and we shall be unable to accept any liability for any loss, damage or other claim resulting from your holiday. You may also be liable for additional charges for guests not booked through us.

Should you depart your apartment early, for whatever reason, we are unable to offer a refund. We will provide information to your insurance company should you need it

6. COMPLAINTS

Where The Holiday Apartment Company Spain is not the provider of your accommodation and/or acts as an information service provider and/or booking agent we cannot accept responsibility for any changes in your accommodation by the property agents, or managing agents. Where The Holiday Apartment Company Spain is the managing agent we have procedures designed to allow any difficulties to be solved as efficiently as possible.

Please report any problem to our representative or agent, the accommodation supplier or the accommodation management. This means that any problems can be looked into straightaway and put right to the satisfaction of all concerned. In the unlikely event that the problem cannot be remedied you must then telephone our offices to advise us of the situation.

If, after taking these steps, you remain dissatisfied you must request and complete a Holiday Report Form. If you wish to make a complaint after your return home and only after the above procedures have been followed, you must do so in writing to our offices by recorded or registered mail to arrive no later than 28 days after the completion of your holiday. You must enclose a copy of your Holiday Report Form.

7. WEBSITE AND BROCHURE ACCURACY

We work extremely hard to ensure that everything you read on our website is as accurate and up-to-date as possible. However, it is possible that certain advertised facilities may be withdrawn as a result of decisions outside our control such as local maintenance, conservation schemes and adverse weather or failure of public utilities. We do not accept liability if facilities are withdrawn for reasons beyond our control.

Throughout our brochures and websites the term 'sofa bed' is used to describe any type of extra bed and may refer to a camp bed, pull-out bed, or sofa bed.

8. SPECIAL REQUESTS

We shall Endeavour to satisfy any special requests you make, such as travel cot or champagne on ice and these may be subjected to a supplement charge.

9. BEHAVIOUR

The Holiday Apartment Company Spain reserve the right to terminate you’re the contract between us at any point, in the light of any behavior regarded as unacceptable and not within the spirit of this agreement,. No refunds shall be given and no alternative accommodation will be provided.

Please remember, the apartment you will be occupying is in a residential block. Neighbors may have to work so please respect their need for peace and quiet. You must accept responsibility for the proper conduct of you and your party. In cases of serious misconduct we reserve the right to terminate your holiday and if we do so we shall have no further responsibility to you.

Accidents happen!! If something untoward does happen to you during your stay in one of our apartments that results in damage or injury then inform us as soon as possible. If you damage your accommodation, you agree to indemnify us against any claim including costs made against us.

Replacement Keys have to be paid for.

A normal amount of wear & tear is expected but beyond this and we will levy a charge. Failure to report ANY damage or loss will result in a charge to your credit card.

10. SECURITY DEPOSIT

A security deposit is required on all properties as indemnity against damage, breakage and other applicable charges. This fee is normally is 200 EUR but can vary depending on the property. Please confirm security deposit amount upon booking. The security deposit, less any applicable deductions, will be returned to you after confirmation of property condition.

11. INSURANCE

You should always be adequately insured before travelling overseas.

12. ADDITIONAL COSTS

We will not add any extra costs to your holiday after your booking has been confirmed unless you choose to purchase additional services such as airport pick up.

13. CHECK IN

You should take occupancy of the property at 4:00 pm and check out of the property before 10.00am on your final day. If necessary, please request modifications to these times in advance so that proper arrangements can be sought. The property will have been freshly cleaned upon your arrival. Amenities such as sheets, towels and kitchenware are provided unless otherwise indicated on the property description.

14. CHANGES

Barcelona Holiday Accommodation reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The obligation is placed on all users of the website to ensure adequate measures are taken to maintain an awareness of such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.

15. LATE ARRIVAL

Additional Fees are charged for Late Arrival. Please inform your apartment owner by phone on your arrival day if you expect to be delayed.

The charge for late arrival after 9pm is EUR 40.

Bookings made over the Christmas, New Year and Public Holidays have an additional charge of EUR 60 rising to EUR 80 after 9pm.

15. LIABILITY

Neither Sitges Holiday Accommodation nor the owner of the apartment in Sitges shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment in Sitges, including without limitation, damages, insurance, losses because of fires, robbery or criminal behavior. In addition Sitges Holiday Accommodation is solely acting as an agent for the property owner. Any agreement signed between the client and Sitges Holiday Accommodation pertains solely to the behavior of the client whilst in the property, and the authorization of credit card charges.

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